Just had to give an update on my Amazon order.....and no I don't have shares in the company given the plugs I have given them in my last two posts.
When my parcel was delivered, the two ends of the package were undone, and on checking the contents I found that a small book was missing. I e-mailed Amazon last night to let them know, and early this morning received an e-mail to apologise for the missing item and to say that a replacement had been dispatched, now how is that for service!
The last time I contacted them was when my son's playstation broke, just days within the end of 12 month warrantly period, again a new one was dispatched the next day, along with a label so that I didn't have to pay return postage for the broken one
Well done folks and I think you could teach a few companies a thing or two about how to treat their customers. Amazon doesn't have anywhere for customers to post comments, so thought I would publish my thanks via my blog.
2019 - How time flies
6 years ago
5 comments:
Gotta love Amazon....and their prices too!
Niki
I've never realised that there is not a comments page on amazon, so good for you in posting your praise here. I love those brown cardboard parcels arriving and the wonderful smell of the new books inside...ah! Browsing through your wonderful collection of Christmas books, I am very envious indeed and inspired too. You obviously have a good eye for a lovely craft/cook book. Enjoy your creativity! Denise.
Good for you - we are quick to complain, but should also be quick to praise, imho. You can't beat good customer service - it means so much. x
YOu've certainly got some great books recently from Amazon, most of them are on my wishlist! Their service (and prices) are great aren't they!
Kimx
Thanks for dropping by my blog and leaving a message, now I can enjoy yours :) and you've got to love Amazon (although one click shopping is dangerous!)
Kim x
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